Analytics
Apex Wellness Center · June 2024 · All locations
Avg Adherence Rate
74%
+6% vs prior 90 days
Programs Completed
38
+12 vs prior period
Sessions Delivered
1,024
+18% vs prior 90 days
Avg Customer Outcome
7.8/10
+0.4 pts vs last quarter
Active Customers
142
+8 new this period
At-Risk Customers
14
Adherence < 60%
Session Miss Rate
11.3%
−2.1% vs last quarter
Revenue (Est.)
$91.4k
+22% vs prior 90 days
Adherence Trend
Monthly average adherence rate · Jan–Jun 2024
100%
75%
50%
25%
0%
74%
6-month trend is consistently positive — up 12 percentage points since January
+12pp YTD
Completion Rate by Service Category
% of scheduled sessions attended · Last 90 days
Physiotherapy
248 sessions
83%
Nutrition Coaching
182 sessions
79%
Movement & Mobility
156 sessions
77%
Massage Therapy
214 sessions
74%
Fitness & Strength
138 sessions
67%
Mindfulness
86 sessions
63%
Fitness & Strength and Mindfulness are below the 70% threshold — consider scheduling interventions
Most Effective Programs
Ranked by avg customer outcome score at completion · Min 5 completions
#1
Post-Surgical Rehabilitation (Knee)
16 weeks · 12 completions · Physio + Mobility + Massage
9.1/10
91% adherence
#2
Metabolic Health & Weight Management
20 weeks · 9 completions · Fitness + Nutrition + Mindfulness
8.7/10
84% adherence
#3
Chronic Back Pain Management
12 weeks · 7 completions · Physio + Massage + Mindfulness
8.4/10
79% adherence
#4
Athletes Return-to-Sport
8 weeks · 6 completions · Physio + Fitness + Mobility
8.1/10
76% adherence
#5
Stress & Burnout Recovery
8 weeks · 5 completions · Mindfulness + Massage + Nutrition
7.6/10
68% adherence
Customer Outcome Trends
Average self-reported scores at program completion · Last 6 months
10
7.5
5
2.5
Pain reduction
Mobility
Energy
Wellbeing
Program Drop-off Analysis
% of customers who discontinued by program week · All programs
100%
75%
50%
25%
0%
18%
14%
Week 3 — Highest drop-off (18%)
Early difficulty with habit formation. Most cited scheduling conflicts and initial pain response to new routines.
Week 8 — Secondary peak (14%)
Mid-program fatigue. Common in programs exceeding 12 weeks. Engagement dips around the phase transition point.
Utilisation by Practitioner
Sessions delivered vs capacity · Last 90 days
Dr. Dana Kim
312 / 360 sessions
Physiotherapy
87% utilised
Tom B.
248 / 300 sessions
Fitness & Conditioning
83% utilised
Sophie M.
196 / 240 sessions
Massage Therapy
82% utilised
Aria L.
162 / 210 sessions
Nutrition Coaching
77% utilised
James R.
118 / 180 sessions
Movement & Mobility
66% utilised
Anna L.
56 / 120 sessions
Mindfulness
47% utilised
James R. and Anna L. are below 70% utilisation — consider adjusting program allocation or reviewing scheduling
Adherence Distribution
Active customers segmented by 4-week rolling adherence · 142 customers total
51
Excellent
90 – 100%
43
Good
75 – 89%
34
Acceptable
60 – 74%
14
At Risk
40 – 59%
0
Critical
< 40%